Management system certification

What is management systems certification/
Conformity assessment

What is a company management system and why is it needed?

Certification (conformity assessment) is a procedure by which the certification body acknowledges that the product, process, service, qualification of a natural person meets the established requirements. See more about what certification is:

What is the purpose of a management system?

A management system is a structured set of methods and processes that help an organization of any size to effectively manage and coordinate its resources, activities and decisions in order to achieve the set goals. This includes setting company policies, process planning, performance monitoring, quality management, compliance with legislation and standards, risk management and continuous improvement. Implementation, development, certification of the management system, regardless of the selected standard, is a strategic decision of the management.

SERTIKA audits and certifies company management systems

Since 2008, the management systems certification department of UAB "Sertika" has been carrying out conformity assessment of company management systems: management system auditing, decision-making regarding the issuance of management system certificates, certification.

SERTIKA is accredited in the field of management systems certification

UAB "Sertika" management systems unit operates in accordance with the requirements of the current editions of the LST EN ISO/IEC 17021-1 and LST EN ISO/IEC 27006 standards, other related accompanying normative documents and the National Accreditation Bureau of the Republic of Lithuania (NAB), the European Accreditation Organization (EA ) and the requirements of the International Accreditation Forum (IAF).
  • The activities of SERTIKA management systems conformity assessment (auditing and certification) are constantly supervised and audited by the National Accreditation Bureau.
  • More: about the accreditation of the SERTIKA certification body.
  • The responsibilities and obligations of SERTIKA and the CLIENT are defined in the Management Systems Certification Regulations, which are an integral part of the provision of services to both parties, and are presented in the right corner of this page.

How complaints and appeals are managed in SERTIKA?

Appeal - an appeal by the provider of the object of conformity assessment to SERTIKA regarding the reconsideration decision made by SERTIKA regarding this object. At the request of the person submitting the appeal, he is given the opportunity to participate in the appeal process.

Complaint - unlike an appeal, a person or organization filing a complaint about a SERTIKA with the expectation of a response.

Where to file an appeal or complaint?

  • The Client or his Client may submit a complaint or appeal to SERTIKA regarding improper actions related to SERTIKA's activities or SERTIKA's Client's activities by e-mail.
                1) at: or;
                2) SERTIKA correspondence address: Mituvos str. 2 – 255, 50131 Kaunas.
                    Addressing the letter to the director.
  • SERTIKA examines the complaint/appeal within 20 working days and informs the applicant of the complaint/appeal about the decision.
  • If the decision taken by SERTIKOS is not satisfactory to the complaint/applicant, he can file a complaint/appeal again.
  • SERTIKA understands that it is responsible for all decisions at all levels of the appeals and complaints processing process and does not transfer the processing of appeals and complaints to third parties.
  • SERTIKA ensures that the persons involved in the appeals and complaints process are different from those who performed the audit and made decisions on certification.
  • SERTIKA ensures that the filing of appeals and complaints, investigation and decision on appeals will not be discriminatory to the appellant.

How do I know if the certificate is valid?

  • SERTIKA collects information about the validity of customer certificates in the Certificate Register.
  • If you want to know the validity status of the certificate, write to the email address
  • Information on the validity status of certificates is provided in writing.

Revoked and suspended certificates:

Certificates revoked and/or suspended by Sertika.

Changed certificates

Where to start the certification process?

In order for us to submit an offer, please complete the application according to the chosen standard and send it by e-mail to:;

Link to download the application

Do you have additional questions about management system certification?

The head of the Management Systems Certification Department is waiting for your question